Contact us
If you have any questions, comments or need assistance, please do not hesitate to contact us. You can send your inquiries to info@pin-up-wins.com. We will try to get back to you as soon as possible, usually within 24 hours.
Whatever your question — deposits, withdrawals, bonuses, games or any other issue — we are committed to helping every reader get the best online casino experience.
Contacting Pin Up Casino directly
If your question concerns your casino account, a payment or a bonus, the fastest way to get help is to contact the Pin Up support team itself:
- Live chat: available 24/7 on the casino website and in the mobile app — typical response time is under a minute.
- Email: support-int@pin-up.support — best for verification questions or complaints that require attachments.
- Telegram: @PinUpSupportBot for quick answers in your messenger.
For account-specific issues, write from the email address you registered with and include your player ID — it speeds things up considerably.
What we can help with
As an independent guide, we can help you understand the casino’s rules, bonus terms and payment procedures, and we appreciate reports about anything on our site that is outdated or unclear. We cannot access your casino account or process payments — those requests should go directly to the Pin Up support team listed above.